Warranty

Our timepieces are made according to the high-quality standards of Al Jawhar. Nonetheless, your watch is covered by our limited warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands.

The warranty for an Al Jawhar timepiece is valid for a period of twenty-four (24) months from the date of purchase. Upon expiration of the warranty period, any repairs will be subject to a service charge.

Other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Al Jawhar will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product. 

If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazon, there is a risk of receiving a timepiece that is counterfeit, used or defective.

Al Jawhar does not honor any warranty claims that are not accompanied by the original documentation. To obtain a repair or replacement under this limited warranty, you must ensure that the authorized retailer, from where the timepiece was purchased, has appropriately filled in the warranty card. 

Al Jawhar will not honor any warranty claims for watches purchased from an unauthorized retailer.

If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by submitting a request below to receive further help. To ease and expedite the process, please include the following info when contacting us:

 

- Order number (If your watch is a gift you will need to contact the person who purchased it for you to receive the proof of purchase)

- Pictures of the watch and the damage

- Receipt (If your watch was purchased from an authorized reseller who you are unable to contact directly)

Your current address info:

- First and Last name

- Street address

- Postal code

- Country, City

- Telephone number